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When AI Gets It Wrong: What We Learned About Intent and Structure
From brittle regex to contract-first prompting, and everything in between Abstract Large Language Models are amazing at generating text, but when it comes to answering[…]
The Amplify Gen2 Gotcha I Only Found in Testing
Abstract: A seemingly harmless schema change in Amplify Gen2 nearly broke our app in a higher environment. Here is how a frustrating debug session led[…]
IT Service Management Cost Improvements
Where to focus for maximum impact? Abstract In today’s cost-conscious IT landscape, over half of your ITSM budget may be quietly consumed by one thing:[…]
Why We Chose Amplify Gen2 and AWS for Our SaaS Platform: Real Lessons From the Trenches
Abstract: Choosing the right framework for a modern SaaS application isn’t easy, especially when you need robust CI/CD, Infrastructure as Code, and seamless integration with[…]
Hidden Costs in IT Service Management
How Effective Are Your Service Level Agreements? Abstract Service Level Agreements (SLAs) are embedded in most service contracts in an attempt to hold third-party service[…]
Are Your Tooltips Pointing You in the Right Direction?
Abstract AI can confidently generate solutions, but are they truly right for your application, or just technically correct? In this post, I share how a[…]
Amplify Gen1 vs Gen2: What I Learned
Abstract In this post, I share what it was like to implement a real-world SaaS application using both generations of AWS Amplify. I cover the[…]
Pain Points in IT Service Management
How Efficient Are Current ITSM Implementations? Abstract IT Service Management (ITSM) emerged as a response to the increasing complexity of IT and the growing reliance[…]
From Curiosity to Capability: My AI Implementation Journey
AbstractEighteen months ago, “AI at work” was a thought experiment. Today, AI drives the core of our new SaaS platform. The path wasn’t linear, but[…]
Cost Drivers for IT Service Management
Abstract IT Service Management (ITSM) is a process-driven function that can account for up to 25% of an organization’s IT budget. With the global ITSM[…]