Blog

Abstract I recently attended the MSP Summit 2025 in Orlando, three days of keynotes, workshops, and an expo focused on how managed service providers (MSPs)[…]

Abstract Cut IT Service Management costs by up to $1M annually. Learn the 5 key ITSM metrics that drive savings with automation and process improvement.[…]

Abstract Last week I shared how a holiday weekend experiment turned into my first Model Context Protocol (MCP). I ended with a working MCP running[…]

Abstract  The IT Service Management market is ripe for a transformation driven by AI. ITSM has reached an impasse between the quality delivered by 3rd-party[…]

Abstract Over the holiday weekend, I took a detour from my main SaaS project to experiment with something I knew I would eventually need: Model[…]

Abstract One browser tab. That’s all it took for our Amplify Gen2 application to trigger a storm of unnecessary API calls and log activity over[…]

Abstract Using AI tools like Cursor has reshaped how I approach development. But it is not always smooth sailing. Between different models, “Auto” mode versus[…]

Abstract Many IT organizations overspend on tactical ITIL processes while underinvesting in strategic ones. Tactical processes handle day-to-day firefighting, but without strong strategic processes, costs[…]

Abstract On paper, AWS’s Zero ETL from DynamoDB to OpenSearch sounds like magic: define a pipeline, load your table, and watch your index build itself.[…]

Humanity will adapt again, as always! Abstract Humans have a drive to find new lands, blaze new trails, find new hunting grounds. This is deep[…]