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Attending MSP Summit 2025: AI in Action for MSPs
Abstract I recently attended the MSP Summit 2025 in Orlando, three days of keynotes, workshops, and an expo focused on how managed service providers (MSPs)[…]
IT Service Management Costs: Contract Cost Focus
Abstract The IT Service Management market is ripe for a transformation driven by AI. ITSM has reached an impasse between the quality delivered by 3rd-party[…]
How a Holiday Weekend Project Turned Into My First MCP
Abstract Over the holiday weekend, I took a detour from my main SaaS project to experiment with something I knew I would eventually need: Model[…]
Choosing the Right Model in Cursor: My Ongoing Experiment
Abstract Using AI tools like Cursor has reshaped how I approach development. But it is not always smooth sailing. Between different models, “Auto” mode versus[…]
OpenSearch with Zero ETL: Why We Still Keep a Wrench Handy
Abstract On paper, AWS’s Zero ETL from DynamoDB to OpenSearch sounds like magic: define a pipeline, load your table, and watch your index build itself.[…]
The AI Era: Transformation through the Lens of Human History
Humanity will adapt again, as always! Abstract Humans have a drive to find new lands, blaze new trails, find new hunting grounds. This is deep[…]
When AI Gets It Wrong: What We Learned About Intent and Structure
From brittle regex to contract-first prompting, and everything in between Abstract Large Language Models are amazing at generating text, but when it comes to answering[…]
The Amplify Gen2 Gotcha I Only Found in Testing
Abstract: A seemingly harmless schema change in Amplify Gen2 nearly broke our app in a higher environment. Here is how a frustrating debug session led[…]
Are Your Tooltips Pointing You in the Right Direction?
Abstract AI can confidently generate solutions, but are they truly right for your application, or just technically correct? In this post, I share how a[…]
From Curiosity to Capability: My AI Implementation Journey
AbstractEighteen months ago, “AI at work” was a thought experiment. Today, AI drives the core of our new SaaS platform. The path wasn’t linear, but[…]