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Attending MSP Summit 2025: AI in Action for MSPs
Abstract I recently attended the MSP Summit 2025 in Orlando, three days of keynotes, workshops, and an expo focused on how managed service providers (MSPs)[…]
5 Metrics That Save $1M
Abstract Cut IT Service Management costs by up to $1M annually. Learn the 5 key ITSM metrics that drive savings with automation and process improvement.[…]
IT Service Management Costs: Contract Cost Focus
Abstract The IT Service Management market is ripe for a transformation driven by AI. ITSM has reached an impasse between the quality delivered by 3rd-party[…]
Why focus on “strategic” rather than “tactical” ITIL processes
Abstract Many IT organizations overspend on tactical ITIL processes while underinvesting in strategic ones. Tactical processes handle day-to-day firefighting, but without strong strategic processes, costs[…]
The AI Era: Transformation through the Lens of Human History
Humanity will adapt again, as always! Abstract Humans have a drive to find new lands, blaze new trails, find new hunting grounds. This is deep[…]
IT Service Management Cost Improvements
Where to focus for maximum impact? Abstract In today’s cost-conscious IT landscape, over half of your ITSM budget may be quietly consumed by one thing:[…]
Hidden Costs in IT Service Management
How Effective Are Your Service Level Agreements? Abstract Service Level Agreements (SLAs) are embedded in most service contracts in an attempt to hold third-party service[…]
Pain Points in IT Service Management
How Efficient Are Current ITSM Implementations? Abstract IT Service Management (ITSM) emerged as a response to the increasing complexity of IT and the growing reliance[…]
Cost Drivers for IT Service Management
Abstract IT Service Management (ITSM) is a process-driven function that can account for up to 25% of an organization’s IT budget. With the global ITSM[…]